Shipping Policy

General Terms & Conditions 

  • All information on the website is as accurate and as up to date as possible. However, We cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
  • In the event that a product is listed at an incorrect price due to typographical error or error in pricing, we shall have the right to refuse or cancel any orders listed at the incorrect price.
  • We must be informed of breakages or shortages within 24 hours of delivery with photographs.
  • All prices on the website are inclusive of VAT.
  • Orders can only be fulfilled whilst stocks last. If part of your order is out of stock or undeliverable when our team comes to pack your order, only the remaining items will be sent. You will be notified by email if this occurs.

 Delivery Information

  • Standard delivery is charged at £4.50 and is a 2nd class service on Royal Mail, this is usually a 2-3 day service, this may be longer especially at busy times. 
  • We dispatch orders Monday to Friday, so please be aware that if placing an order on Friday it may not leave us until the following week.

Returns Policy

  • If you wish to return your order within 14 days of receipt of delivery, please contact us via the Online Chat. Only returns accompanied with a valid returns number will be accepted.
  • Products are to be returned in perfect condition and in original packaging to Tetra Spares, c/o J&K Aquatics, Market Way, North Petherton, Somerset, TA6 6DF.
  • All products returned must be well packed to avoid damage, as we will not accept responsibility for goods returned in a non-resalable condition.
  • If you receive an item damaged in transit, please contact us via Online Chat for a returns number, only returns accompanied with a valid returns number will be accepted.
  • Returned items are processed as quickly as possible, please allow 7 – 10 days for us to process your returns and reply to you.
  • You are eligible to pay all postage costs on returning your items to Tetra Spares.  Outbound postage on your original order will not be refunded.

Cancelling your order

  • If you wish to cancel your order before it has left our warehouse you will be eligible for a refund.
  • If your order has already been dispatched, please refer to our returns policy.